Delivery & Return Policy

Effective Date: July 5, 2026

At Lympra, we are committed to providing a smooth, reliable, and enjoyable shopping experience from checkout to delivery.

Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days (where available)

Delivery times are estimates only and may vary depending on destination, carrier performance, weather conditions, and holiday periods.

Shipping Costs

Shipping charges are calculated during checkout based on your shipping address and selected shipping method.

Free shipping promotions may be offered during special campaigns.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your order.

Lympra is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete addresses provided by customers.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to help resolve the issue as quickly as possible.

Return Policy

Your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the conditions below.

Return Window

Returns are accepted within 30 days of the delivery date.

Return Eligibility

Returned items must:

• Be unworn

• Be unused

• Be unwashed

• Include all original tags

• Be returned in their original packaging

• Be free from stains, odors, damage, or signs of wear

Returns that do not meet these requirements may be declined.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items

• Gift cards

• Personalized or customized products

• Undergarments, swimwear, and intimate apparel (unless defective)

• Products specifically marked as non-returnable

Exchanges

If you need a different size or color, please contact our support team. Exchanges are subject to product availability.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days.

Original shipping charges are generally non-refundable unless the return is the result of our error or a defective product.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The wrong product was shipped

• The item arrived damaged

• The product is defective

How to Request a Return

To begin a return, please contact us with the following information:

• Order Number

• Full Name

• Reason for Return

• Photos (if applicable)

Business Name: Lympra

Email: lymprasupport@gmail.com

Our customer support team will provide detailed return instructions.

Need Assistance?

If you have any questions about shipping, returns, exchanges, or your order, please contact us.

Business Name: Lympra

Email: lymprasupport@gmail.com